Hilton London Metropole is completing a multi-million-pound refurbishment of its West Wing this November, introducing 363 redesigned bedrooms offering more space and flexibility for families and groups.
The project brings a wider choice of accommodation to the Edgware Road hotel, from dual-queen rooms sleeping four to connecting rooms accommodating up to eight guests. Alongside the refurbishment, the hotel has outlined its accessibility provision, covering bedrooms, public spaces, dining and meeting facilities.
At the centre of the West Wing transformation is the Four Queen Bed Family Connecting Room, which combines two adjoining dual-queen bedrooms to accommodate up to eight people. Five of these configurations will be available, allowing larger families and groups to stay together. Other options include family rooms with sofa beds sleeping up to five guests.
Across the hotel, 14 accessible bedrooms each accommodate two guests in a queen-size bed. Mobility features include bedroom and bathroom doorways at least 32 inches wide, bathroom grab rails and bedroom doors that open automatically from the inside. Emergency pull cords are available beside beds and in bathrooms, alongside lowered emergency evacuation instructions.
For families travelling with different access requirements, the experience extends beyond the bedroom. The hotel provides accessible routes from its public entrance to accessible guestrooms, reception, at least one restaurant, the fitness facilities, business centre and meeting and ballroom areas. Accessible reception and concierge desks, lifts and parking spaces for cars and vans form part of that provision.
Lifts have lowered controls, Braille markings and audible alerts, while an induction loop is available at reception. Audible and visual alarms, including visual alarms in public areas, address different hearing requirements. Televisions offer closed captioning or caption decoders, large-print menus are available, and assistance animals are welcome. Guests attending meetings can also request assistive listening devices.
Together, these details give guests a fuller picture of how they can move through and use the hotel, whether staying as a couple, travelling with family or attending an event.
Dining draws on London’s neighbourhoods, history and market culture. Tyburn Kitchen serves modern British dishes using seasonal, locally sourced ingredients, while Tyburn Market offers all-day grab-and-go options inspired by the capital’s food markets. Tyburn Kitchen Bar provides a relaxed setting for neighbourhood dining.
Paul Bates leads the hotel’s culinary operation, bringing more than 40 years of hospitality experience. His approach centres on seasonality, local sourcing and waste reduction, with the hotel reporting that 90% of ingredients are sourced within 100 miles. A whole-ingredient approach aims to make fuller use of produce and minimise waste.
Since 2020, Hilton London Metropole has also donated more than 73,000 meals through its partnership with The Felix Project.
The hotel’s Edgware Road location places guests close to Hyde Park and Paddington, with Little Venice’s canals, waterside cafés and walking routes nearby. Paddington provides connections to Heathrow through the Elizabeth line and Heathrow Express.
General Manager Kelly Shrives-Wrist has been involved in the West Wing project from its early development. During almost a decade as the hotel’s Commercial Director, she helped shape its vision before leaving to become opening General Manager of Hilton Woking. She returned to Hilton London Metropole in November 2025 and now leads the delivery of the transformation.
The refurbishment reflects the variety of requirements within family travel. Accessibility, room to stay together, flexibility over sleeping arrangements and access to the spaces and services that make a hotel stay enjoyable. Providing clear information about each helps guests choose accommodation that fits the people travelling with them.