Accessible Hospitality Alliance (aha) has welcomed Champneys Eastwell Manor Hotel and Wellness Spa as its latest operator member, further strengthening the alliance’s growing community of hospitality operators committed to making hospitality more accessible to colleagues and guests.
Set within the Kent countryside, Champneys Eastwell Manor Hotel and Wellness Spa brings together hospitality and heritage, through accommodation, dining, meetings and events, alongside a significant spa and wellness offering, making accessibility relevant across multiple guest touchpoints and experiences.
Champneys Eastwell Manor Hotel and Wellness Spa welcomes a diverse range of guests, from leisure visitors and spa guests to corporate event attendees and wedding parties, each interacting with the property in different ways and with different expectations. That breadth makes accessibility a practical operational consideration across both physical environment and guest experience, from arrival and overnight stays to dining, wellness, and event participation. Bringing that perspective into aha adds further operational depth to conversations shaped by hospitality businesses actively working to improve accessibility.
James Mc Comas, General Manager of Champneys Eastwell Manor Hotel and Wellness Spa said: “Hospitality is ultimately about how people feel when they arrive, stay, and leave. By joining the Accessible Hospitality Alliance, we’re reinforcing our commitment to creating an environment where all guests feel considered, comfortable and able to enjoy Eastwell Manor in a way that works for them. Accessibility is an ongoing journey, and this partnership helps us continue that journey with purpose and accountability.”
As an aha operator member, Champneys Eastwell Manor Hotel and Wellness Spa will engage with the alliance’s forums, shared learning, and operator-led conversations focused on practical progress in accessibility across hospitality.
The hotel will also appoint an Access Champion, a named individual entrusted with ensuring accessibility remains visible, discussed, measured, and progressed across the business. That individual will join other Access Champions from aha operator members within The Access Champions Collective, a peer group created to accelerate progress through open discussion, shared learning, and practical exchange between hospitality operators.
Charlotte Evans, Group Partnerships Director, Accessible Hospitality Alliance, said: “Accessibility is ultimately about people feeling at ease, valued and able to enjoy hospitality with confidence. Champneys Eastwell Manor Hotel and Wellness Spa clearly understands the importance of creating welcoming, considered experiences for every guest. We’re delighted to welcome them into the alliance and look forward to the contribution they will make across the sector.”
Champneys Eastwell Manor Hotel and Wellness Spa’s membership continues the growth of Accessible Hospitality Alliance’s operator community, bringing together hospitality businesses committed to ensuring those who experience barriers to hospitality are central to shaping solutions.