Recognising diversity and accessibility IHG launches Generation 5 design concept
IHG Hotels & Resorts (IHG) has revealed the future-ready Holiday Inn Express Generation 5 public space design recognising diversity and accessibility to be launched later this year. The new Generation 5 concept is set to reach 500 open and pipeline properties in the next three years, following significant investment into research* on guest behaviour, the […]
Emirates to become the world’s first Autism Certified Airline™
Emirates has launched an inspiring journey to officially become the world’s first Autism Certified Airline™, inviting customers with autism and sensory sensitivities to experience Emirates’ seamless services and personalised hospitality, making travel more accessible for all. The inaugural designation is set to be formally awarded by the International Board of Credentialing and Continuing Education Standards […]
A case study led by Harry Tulloch, Kitchen Assistant at Hilton London Kensington: An inclusive hospitality workplace
By Denis Sheehan FIH: An inclusive hospitality workplace: a case study led by Harry Tulloch, Kitchen Assistant at Hilton London Kensington. Hospitality and catering’s seemingly eternal shortage of people has for far too long stifled growth. Even in periods of restrained demand recruitment remains testing, as does retention. As such, insights relating to how […]
The foundation of diversity, equity
By Grace Weaver AI @GraceWeaverAI: Equity, the foundation of diversity. Diversity isn’t a self-sustaining end, it’s an outcome of deliberate ongoing efforts rooted in equity and the dismantling of systemic barriers. To treat diversity as anything less is not only misguided but counterproductive. Superficial gestures, however well-meaning, risk tokenism, alienating the very individuals they claim to […]
Marsham Court Hotel, a case study in Accessible Hospitality
Dr. Charalampos (Babis) Giousmpasoglou, Bournemouth University Business School – Accessible Hospitality: Marsham Court Hotel. In the dynamic world of UK hospitality, accessibility is no longer just a compliance requirement but a vital component of inclusive guest experiences. One hotel that has embraced this ethos wholeheartedly is the Marsham Court Hotel, an independent property in Bournemouth […]
Hilton HR manager awarded MBE for making hospitality employment accessible
Esther Brittan, HR Operations Manager UK&I, Hilton, has been awarded an MBE on the 2025 New Year Honours List, for volunteering and charity services to young people, removing workplace barriers and making hospitality employment more accessible. In her role, Esther is responsible for managing Hilton’s partnerships with organisations dedicated to supporting those furthest from […]
A Personal Journey: Embracing Inclusion in Hospitality
My name is Richie (Richmal) Maybank, and I am proud to introduce myself as a newly appointed ambassador for Accessible Hospitality. This organisation resonates deeply with me, as it unites my two greatest passions: autism and employment, and the vital importance of accessible customer service. The hospitality industry has a unique power to shape inclusive […]
Chopstix commit to neurodiverse inclusive employment strategy
Chopstix has launched an employment initiative which sets out to place 100 neurodiverse young people into work in the Chopstix estate by 2027. This commitment to creating inclusive opportunities is a core principle of the business’ three year strategy. To launch the initiative Chopstix has partnered with not-for-profit organisations DFN Project Search and Mencap, and […]
Rethinking Recruitment: How HR and AI Create Barriers for Disabled Candidates in Hospitality
Professor Peter A Jones MBE: Rethinking Recruitment: How HR and AI Create Barriers for Disabled Candidates in Hospitality. The recent Institute of Hospitality Passion4Hospitality roundtable discussion “Hospitality: Creating Opportunities for Those with Disabilities” highlighted a critical issue: traditional recruitment methods, particularly CVs and interviews, may be fundamentally unsuitable for candidates with disabilities. As the industry […]
wagamama builds recruitment ROI by enabling inclusive accessible candidate experiences
Restaurant group wagamama has transformed its talent attraction process with a focus on inclusive and accessible candidate experiences through partnering with inploi. The restaurant group first partnered with inploi in 2021 to use its candidate experience technology for a management hiring campaign during the pandemic. After exceeding expectations, wagamama decided to expand the partnership, working […]
