Marsham Court Hotel, a case study in Accessible Hospitality
Dr. Charalampos (Babis) Giousmpasoglou, Bournemouth University Business School – Accessible Hospitality: Marsham Court Hotel. In the dynamic world of UK hospitality, accessibility is no longer just a compliance requirement but a vital component of inclusive guest experiences. One hotel that has embraced this ethos wholeheartedly is the Marsham Court Hotel, an independent property in Bournemouth […]
Hilton HR manager awarded MBE for making hospitality employment accessible
Esther Brittan, HR Operations Manager UK&I, Hilton, has been awarded an MBE on the 2025 New Year Honours List, for volunteering and charity services to young people, removing workplace barriers and making hospitality employment more accessible. In her role, Esther is responsible for managing Hilton’s partnerships with organisations dedicated to supporting those furthest from […]
A Personal Journey: Embracing Inclusion in Hospitality
My name is Richie (Richmal) Maybank, and I am proud to introduce myself as a newly appointed ambassador for Accessible Hospitality. This organisation resonates deeply with me, as it unites my two greatest passions: autism and employment, and the vital importance of accessible customer service. The hospitality industry has a unique power to shape inclusive […]
Chopstix commit to neurodiverse inclusive employment strategy
Chopstix has launched an employment initiative which sets out to place 100 neurodiverse young people into work in the Chopstix estate by 2027. This commitment to creating inclusive opportunities is a core principle of the business’ three year strategy. To launch the initiative Chopstix has partnered with not-for-profit organisations DFN Project Search and Mencap, and […]
Rethinking Recruitment: How HR and AI Create Barriers for Disabled Candidates in Hospitality
Professor Peter A Jones MBE: Rethinking Recruitment: How HR and AI Create Barriers for Disabled Candidates in Hospitality. The recent Institute of Hospitality Passion4Hospitality roundtable discussion “Hospitality: Creating Opportunities for Those with Disabilities” highlighted a critical issue: traditional recruitment methods, particularly CVs and interviews, may be fundamentally unsuitable for candidates with disabilities. As the industry […]
wagamama builds recruitment ROI by enabling inclusive accessible candidate experiences
Restaurant group wagamama has transformed its talent attraction process with a focus on inclusive and accessible candidate experiences through partnering with inploi. The restaurant group first partnered with inploi in 2021 to use its candidate experience technology for a management hiring campaign during the pandemic. After exceeding expectations, wagamama decided to expand the partnership, working […]
Handiwork to greater enable people with disabilities become Accor colleagues
By Angela Green: Handiwork to greater enable people with disabilities become Accor colleagues. To mark the 28th European Week for the Employment of People with Disabilities, Accor have announced a partnership with Handiwork, an ESUS (French government-approved social enterprise) that provides training and support to disabled people in the workplace. This innovative partnership will lead […]
Government investment in SEND provides roadmap for more accessible hospitality
By Denis Sheehan FIH: Government investment in SEND provides roadmap for more accessible hospitality. The UK Government has allocated £740 million to enhance accessibility and support for pupils with special educational needs and disabilities (SEND) within mainstream schools. This initiative includes adapting classrooms and establishing specialist facilities to provide tailored assistance, enabling more neurodivergent […]
New Disability Finance and Fair Payments Codes launched by Government to support SMEs
From: Department for Business and Trade, Small Business Commissioner and Gareth Thomas MP. A package of new measures to support small businesses and deliver growth has been set out today by the Government. The package, announced in the run up to Small Business Saturday this weekend includes targeted action to unleash the potential of disabled and […]
Own a Piece of Luxury – The Savoy Hotel London Announces Exclusive Auction Sale
Own a Piece of Luxury – The Savoy Hotel London Announces Exclusive Auction Sale. The Savoy Hotel London, a historic landmark and icon of timeless luxury, has announced an unparalleled opportunity for luxury hoteliers, interior designers, and collectors around the world. The iconic London hotel is about to unveil a refreshed restaurant offering and start […]
