Membership of the Accessible Hospitality Alliance (aha) is a conscious commitment by hospitality and catering operators to engage with accessibility as it is lived by guests and colleagues.
It is not a statement of having arrived.
It is a decision to listen, learn, and act — alongside peers — with intent and accountability.
aha brings operators together around one shared purpose: a hospitality world that welcomes everyone.
Who membership is for
aha membership is open exclusively to hospitality and catering operators.
Members may be:
- Leading in accessibility
- A the beginning of their journey
- Seeking shared direction and confidence
What matters is willingness to engage openly, responsibly, and with curiosity.
aha membership is not:
- A compliance framework
- A certification or audit
- A marketing badge
- A ranking or award scheme
aha does not assess or score businesses.
It convenes operators in ways that lead to more informed decisions and meaningful action.
How membership works
At the heart of aha membership is The aha Forum
The Forum is an intentionally intimate gathering of operators, designed to create space for:
- Authentic conversation
- Lived experience
- Practical insight
- Action that carries back into businesses
Attendance is limited by design.
Everyone in the room can meet everyone else.
Listening matters as much as speaking.
This is where accessibility moves from principle into practice.
Appointing an Access Champion
Every member organisation appoints one named individual as its Access Champion
By doing so, the organisation consciously places ownership of accessibility with someone trusted to:
- Listen across the business
- Connect insight and experience
- Communicate clearly where decisions are made
Job title is irrelevant.
What matters is the ability to listen, reflect, and influence.
Each appointment is publicly recognised, signalling leadership, accountability, and intent.
What membership includes
Operator membership includes:
- Attendance at two aha Forums per year
- Brand visibility at Forums
- Online member recognition
- An editorial platform to share learning and perspective
In practice
Membership of the Accessible Hospitality Alliance places a business inside a trusted, operator-led community where accessibility remains visible, questioned, discussed, and acted upon.
If you are interested in membership of aha just complete the form here and a member of the aha team will be in touch.