Membership of the Accessible Hospitality Alliance (aha) is a commitment made by hospitality and catering operators to engage with accessibility as it is lived by guests and colleagues.
aha brings operators together around one shared purpose:
a hospitality world that welcomes everyone.
Membership is not a statement of having arrived.
It is a decision to listen, learn, and act, alongside peers.
Who membership is for
aha membership is open exclusively to hospitality and catering operators.
Members may be:
- Leading in accessibility
- At the beginning of their journey
- Seeking shared direction and confidence
What matters is not starting point, but willingness to engage openly and responsibly.
What sits at the heart of membership: The aha Forum
At the centre of aha membership is The aha Forum.
The Forum is an intentionally intimate gathering of operators designed to create space for:
- Authentic conversation
- Lived experience
- Practical insight
- Action that carries back into businesses
Attendance is limited by design.
Everyone in the room meets everyone else.
Listening matters as much as speaking.
This is where accessibility becomes action.
Appointing an Access Champion
Every member organisation appoints one named individual as its Access Champion.
By doing so, the organisation consciously names someone to own accessibility in the fullest sense of the word.
An Access Champion is:
- A listener
- A connector
- A communicator
- Someone trusted to gather insight across the business and bring it to the table where decisions are made
Job title is irrelevant.
What matters is the ability to listen, reflect, and influence.
Each appointment is publicly recognised, signalling leadership, accountability, and intent.
What membership includes
Operator membership includes:
- Attendance at two aha Forums per year
- Brand visibility at Forums
- Online member recognition
- An editorial platform to share learning and perspective
These elements exist to amplify learning.
What membership is not
aha membership is not:
- A compliance framework
- A certification or audit
- A marketing badge
- A ranking or award scheme
aha does not assess or score businesses.
It convenes conversation that leads to better decisions.
In practice
Membership of the Accessible Hospitality Alliance places a business inside a trusted, operator-led community where accessibility remains visible, questioned, discussed, and acted upon.
Not as policy.
As practice.
Accessible Hospitality Alliance exists to convene hospitality around a simple purpose:
A hospitality world that welcomes everyone.